Creating an account is simple. Click the “Create an Account” link located at the top right of any page.
After submitting your information, you will receive an email confirming receipt. This email address will be used for all future communication, so please use one that you check regularly.
You will then receive a second email requesting additional information and including an account opening form that needs to be filled out.
If you do not receive an email confirmation, please check your spam/junk folder. If it’s not there, contact us at info@alphatradingllc.io or call 385-722-0924 or 385-360-6059 during business hours.
Once you submit the requested information and complete the account opening form, our team will review your registration, which may take up to 5 business days. After confirmation, you will gain full access to the features and functions of our site.
Yes. Even if you’re a current customer, you need to create an online account by clicking the link at the top right of any page. Your registration will be reviewed, and you’ll receive a welcome email with all the details you need to shop on our site.
No. For changes to your account information, please contact customer support. For your security, account details are not displayed on our site.
Call 385-722-0924 or 385-360-6059 or email info@alphatradingllc.io.
Yes. Navigate to the account page by clicking “My Account.” To reset a forgotten password, click the “Forgot Your Password” link. An email will be sent to the address used when you registered.
To change your email address, log in to your account, then choose “Account Information” on the left-hand navigation. Check the box to update your email address. You can also change the contact person for your account from this screen.
For other account changes, please contact your representative or email info@alphatradingllc.io.
Please allow up to 1 business day to receive our welcome email confirming that your account has been activated. Once activated, you will have full access to the site’s features.
If your account is activated and you’re still experiencing issues, try using an incognito window in your browser or clearing your browser’s cache and cookies. If the problem persists, contact us through our chat feature, email info@alphatradingllc.io, or call your sales representative for assistance.
To join our email list, enter your email address in the subscription box located in the lower right corner of any page. You can choose the frequency and types of emails you receive from us.
We no longer print catalogs but offer feature-rich digital collections on our website. You can download and print collections by clicking the “Download PDF” icon in the left corner of the screen.
For locations within our local delivery zone, orders will arrive on the next scheduled delivery day via our own refrigerated or non-refrigerated trucks.
For locations outside our local zone, we will select the best shipping method to ensure efficient transit times and cost. In warm climates, we provide protection to ensure your products arrive in excellent condition.
To update your shipping address or method, contact our customer support team at 385-722-0924 or 385-360-6059, or email info@alphatradingllc.io.
No, we don’t ship internationally. We can work with your freight forwarder. For more information, email info@alphatradingllc.io
If you need to make changes to an online order, please email us immediately (within 1 hour) at sales@alphatradingllc.io with your order confirmation number and instructions or reach out via chat option. You may also call us within 1 business hour at 385-722-0924 or 385-360-6059.
Please add sales@alphatradingllc.io to your contact list. Check your spam/junk folder if you haven’t received it. If still missing, contact your sales representative or customer service at 385-722-0924 or 385-360-6059 or email info@alphatradingllc.io.
For long-standing customers, you may be allowed to pick up goods using your own transportation. We will provide pallet information and you can send us your Bill of Lading (BOL). This service is available for established customers only.
For changes to your payment method, please contact customer support at 385-722-0924 or 385-360-6059 or email info@alphatradingllc.io.
We accept credit cards (Visa, Mastercard, Discover Amex) and wire transfers. For terms consideration, please discuss with your customer support representative.
Yes you do
For issues related to the site or technical difficulties, email info@alphatradingllc.io.
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Refer to our Terms of Use for detailed safety and security information.
Please visit our contact us page or chat with us. I am a supplier / Vendor, how can I contact?
Please email us at info@alphatradingllc.io and include the following information:
Our team will reach out if there is interest. Please do not call.
Please mail checks to:
Alpha Trading LLC
Attn: Accounts Receivable
245 N Main St, Clearfield, UT 84015, United States
For wire payment instructions, please contact customer support at 385-722-0924 or 385-360-6059.
